Refund Policy

1. Your right to change your mind

If the Service does not work as described, or you simply change your mind, you may request a refund of your purchase within 14 days, provided you have not substantially consumed the credits it included. We offer 14 days everywhere, which meets both the seven-day right of withdrawal under the Brazilian Consumer Protection Code and the fourteen-day distance-selling period for consumers in the EU and UK.

2. Credits

Credits already spent on a completed generation are non-refundable, because each generation incurs a real processing cost. Unused credits from a top-up may be refunded within 14 days at our discretion.

You are never charged for work you did not receive. Where a generation fails in part, the credits for the assets that failed are returned to your balance automatically — you do not need to ask, and it is not counted against the window above.

3. Subscriptions

You can cancel a plan at any time; cancellation stops future renewals. Credits granted for the current period remain available per our expiry rules. Partial-period refunds are not provided unless required by law.

4. How to request

Email convexflow@gmail.com from your account email with your order details. We aim to respond within 5 business days.

5. Chargebacks

Please contact us before opening a chargeback so we can resolve the issue directly. Abuse of refunds or chargebacks may result in account suspension.